DCS appliance support, anywhere in the United States.

/02

30.27° N · 97.74° W

Austin

Texas · TX

/03

39.29° N · 76.61° W

Baltimore

Maryland · MD

/04

42.36° N · 71.06° W

Boston

Massachusetts · MA

/05

35.23° N · 80.84° W

Charlotte

North Carolina · NC

/06

41.88° N · 87.63° W

Chicago

Illinois · IL

/07

39.10° N · 84.51° W

Cincinnati

Ohio · OH

/08

41.50° N · 81.69° W

Cleveland

Ohio · OH

E — Models

DCS models we keep parts for.

View all models →

BE1-30RC-N

BE1-48RGC-L

BFG30-BQR

BFG30-BQRL

BFG36-BQR

BFG36-BQRL

BFG48-BQR

BFG48-BQRL

BGB30-BQR

BGB30-BQRL

BGB36-BQR

BGB36-BQRL

BGB48-BQR

BGB48-BQRL

BGC30-BQAR

BGC30-BQARL

BGC36-BQAR

BGC36-BQARL

BGC48-BQAR

BGC48-BQARL

BH1-30R-N

BH1-36R-L

CDU-305

CDU-365

CDU-366

CDV2-305

CDV2-305L

CDV2-365

CDV2-365L

CDV2-366

CPV2-304

CPV2-304L

CPV2-365

CPV2-365L

CPV2-366

CPV2-484GG

CPV2-486GD

CPV2-488

RDT-305

RDT-366

RDV2-305

RDV2-364GL

RDV2-366

RDV2-485GD

RDV2-485GDL

RF24BC3

Series 9 · Outdoor Beverage Storage

RF24BC3-P

RF24BC4

RF24DE3

RF24DE4

RF24DE4-O

RF24IM3

RF24IM4

RF24KE3

RF24KE4

RF24LE3

Series 9 · Outdoor Refrigerator

RF24LE3-R

RF24LE4

RF24RE3

Series 9 · Outdoor Refrigerator

RF24RE3-R

RF24RE4

RF24RE4-G

RF24WC3

RGS-305

RGSC-485GD

RGV2-305

RGV2-305L

RGV2-364GL

RGV2-366

RGV2-485GD

RGV2-485GDL

RGV2-488

VRT-364

VRT-485GD

VS3012

VS3612

VS4812

VS4812I

VSH3612

VSH4812

VWH3012

General alarm condition on a DCS outdoor refrigerator.

VWH3612

WODV227

WODV30

WODV30-2

WOSV227

WOSV30

WOU30

WOV227

WOV230

F — Error codes

Common DCS error codes, decoded.

View all codes →

Most DCS appliances are mechanical and report problems as symptoms rather than digital codes. Only DCS outdoor refrigeration uses Fisher & Paykel ActiveSmart fault codes such as CL, CH, FL, and FH on the display.

A DCS range hood lets outdoor air or odors back in.

Backdraft / Odor

A DCS range hood blower will not start.

Blower Won't Start

Range Hood · Medium →

A DCS rangetop burner will not light from the spark igniter.

A DCS cooktop burner will not light from the spark igniter.

A DCS grill burner will not light from the igniter or a match.

A DCS range surface burner will not light from the spark igniter.

Range · Medium →

Burner Won't Simmer

A DCS rangetop burner will not hold a low simmer.

A DCS cooktop burner will not hold a low simmer.

Burner Won't Simmer

Cooktop · Low →

Cabinet (fridge) section is too warm on a DCS outdoor refrigerator.

Cabinet (fridge) section is running too cold on a DCS outdoor refrigerator.

Communication error between control boards on a DCS outdoor refrigerator.

A DCS rangetop igniter keeps clicking after the burner lights.

Continuous Clicking

A DCS cooktop igniter keeps clicking after the burner lights.

Continuous Clicking

Cooktop · Low →

Continuous Clicking

A DCS range igniter keeps clicking after the burner lights.

The convection fan in a DCS wall oven is noisy or has stopped.

Convection Fan Noise

Door-left-open alarm on a DCS outdoor refrigerator.

A DCS wall oven door will not seal or close flush.

Door Won't Seal

A DCS outdoor beverage unit door will not seal.

Door Won't Seal

Door switch fault on a DCS outdoor refrigerator.

A DCS grill produces excessive smoke beyond normal grilling.

Excess Smoke

Numbered LED-flash diagnostic (Fault 1) on a DCS outdoor refrigerator, read by a technician.

Fault 1

Numbered LED-flash diagnostic (Fault 2) on a DCS outdoor refrigerator, read by a technician.

Fault 2

Numbered LED-flash diagnostic (Fault 3) on a DCS outdoor refrigerator, read by a technician.

Fault 3

Numbered LED-flash diagnostic (Fault 4) on a DCS outdoor refrigerator, read by a technician.

Fault 4

Numbered LED-flash diagnostic (Fault 5) on a DCS outdoor refrigerator, read by a technician.

Fault 5

Numbered LED-flash diagnostic (Fault 6) on a DCS outdoor refrigerator, read by a technician.

Fault 6

Freezer section too warm on a DCS outdoor refrigerator.

Freezer section running too cold on a DCS outdoor refrigerator.

A DCS cooktop flame lifts away from the burner ports.

Flame Lifts Off

A DCS grill produces excessive flare-ups during cooking.

Frequent Flare-Ups

Filter service reminder or sensor fault on a DCS outdoor refrigerator.

A gas odor at a DCS wall oven — treat as a safety priority.

Gas Oven Smell

Oven · High →

Gas Smell

A gas odor at a DCS cooktop — treat as a safety priority.

Cooktop · High →

Gas Smell at Range

A gas odor around a DCS range — treat as a safety priority.

Range · High →

Greasy Drip

A DCS range hood drips grease onto the cooktop.

The griddle module on a DCS rangetop heats unevenly.

Griddle Uneven Heat

The grill module on a DCS rangetop will not ignite.

Grill Module Won't Light

A DCS grill lights but stays cool and never preheats properly.

Grill Won't Get Hot

High-limit / high-temperature protection on a DCS outdoor refrigerator.

A DCS range hood blower or lights will not switch off.

Hood Won't Turn Off

Range Hood · Medium →

Ice maker reports ice full or a fill/harvest fault on a DCS outdoor refrigerator.

A DCS grill igniter keeps sparking or clicking continuously.

Igniter Keeps Clicking

Ice maker fault flagged on a DCS outdoor refrigerator.

The interior light on a DCS outdoor beverage unit does not work.

Interior Light Out

Ice/water supply fault — water valve or fill issue on a DCS outdoor refrigerator.

A DCS rangetop control knob is stiff or hard to turn.

Knob Hard to Turn

A DCS cooktop control knob is stiff or hard to turn.

Knob Stiff

Cooktop · Low →

Knob Stuck or Loose

A DCS grill control knob is stuck, loose, or hard to turn.

The lights on a DCS range hood do not work.

Light Out

A DCS wall oven takes far too long to preheat.

Long Preheat

A DCS grill does not reach high searing temperatures.

Low Heat on Sear

A DCS outdoor ice maker stops making ice.

No Ice Production

Outdoor Beverage Storage · Medium →

Noisy Blower

A DCS range hood blower is loud, rattling, or vibrating.

A DCS outdoor beverage unit is unusually noisy.

Noisy Operation

A DCS outdoor beverage center is not getting cold.

Not Cooling

Outdoor Beverage Storage · High →

Oven Door Won't Seal

The oven door on a DCS range will not seal or close flush.

The interior oven light on a DCS range does not work.

Oven Light Out

The interior light on a DCS wall oven does not work.

Oven Light Out

A DCS range oven runs hotter or cooler than the dial setting.

Oven Temp Drift

Range · Medium →

Oven Won't Heat

The oven in a DCS range will not heat up.

Range · High →

Oven Won't Heat

A DCS wall oven will not heat up.

Oven · High →

Refrigerator-section sensor fault or low-running condition on a DCS outdoor refrigerator.

The rear infrared rotisserie burner on a DCS grill will not ignite.

Rotisserie Won't Light

Rust or corrosion appears on a DCS grill's grates or components.

Rust on Grates

A DCS oven is stuck in or after a self-clean cycle.

Self-Clean Stuck

A DCS outdoor ice maker makes small or hollow cubes.

Small or Hollow Ice

A DCS range control knob is stuck, loose, or hard to turn.

Stuck Knob

A DCS range hood is stuck on one blower speed.

Stuck on One Speed

A DCS oven runs hotter or cooler than the set temperature.

Temp Runs Off

A DCS outdoor beverage center freezes its contents.

Too Cold / Freezing

Outdoor Beverage Storage · Medium →

Uneven Baking

The oven in a DCS range bakes unevenly with hot and cold spots.

A DCS wall oven bakes unevenly with hot and cold spots.

Uneven Baking

A DCS grill develops hot and cold zones across the grates.

Uneven Heat

A DCS outdoor beverage or ice unit is leaking water.

Water Leak

Outdoor Beverage Storage · Medium →

Weak Broil

The broiler on a DCS wall oven is weak or will not light.

A DCS range burner produces a small or weak flame.

Weak Burner Flame

Range · Medium →

Weak Flame

A DCS rangetop burner produces a small or weak flame.

A DCS cooktop burner produces a small or weak flame.

Weak Flame

A DCS range hood pulls weak airflow and leaves smoke behind.

Weak Suction

A DCS grill burner lights but the flame goes out during cooking.

Won't Hold Flame

A DCS rangetop burns with a yellow flame instead of blue.

Yellow Flame

A DCS cooktop burns with a yellow flame instead of blue.

Yellow Flame

A DCS grill burns with a yellow, sooty flame instead of blue.

Yellow Flame